Lead-level Product Designer focused on enterprise platforms, design systems, engineering, and AI-augmented workflows.
Designing shared workflows and permission structures that allowed multiple distinct user roles to operate within one coherent logistics platform.
VIEW CASE STUDYCreating reusable components, states, and patterns while the product was actively being designed and built, balancing immediate delivery with long-term consistency.
VIEW CASE STUDYTurning specialized requirements into a new role-based product, defining its structure, workflows, permissions, and responsive experience from the ground up.
VIEW CASE STUDYRedesigning a legacy credit workflow to guide agents toward consistent decisions and credit amounts, helping prevent unnecessary over-crediting.
VIEW CASE STUDY"His leadership skills, ownership, and creative approach were instrumental in delivering high-quality designs that simplified complex requirements & exceeded client expectations. Carlos consistently went above and beyond, contributing to every phase of the project, including supporting the QA process."
"I worked with Carlos supporting TELUS agent desktop design. I always paused to hear his feedback as his insight is almost on-point. If it's not a comment to an eventual solution, it's insight to rethink the proposed design."
"Carlos's design skills are second to none. He gives and takes insightful design critiques and has tackled extremely complex design problems in our enterprise software, making the user journeys simple and a joy to use, with beautiful designs, pixel perfect attention to detail and exemplary documentation."
"Carlos has made such an incredible positive impact to my business! Thanks to our new website, Lucia Lighthouse has been able to offer its services to a much wider audience in Ontario. We are so grateful!"
"Thank you so much for your hard work, creativity, and positive energy. It was a pleasure working with you. He's genuinely passionate about using user experience to get the best results."
"Carlos is so creative & extremely good at what he does. It was an absolute breeze working with him from beginning to end. The process was smooth & super quick!"
I lead complex product design projects across enterprise platforms and the systems behind them: interaction patterns, scalable components, accessibility, and business logic. I set direction, resolve ambiguity, and create the structure teams need to move from problem framing to implementation.
I work closely with product and engineering, treating technical constraints as design material. I use AI to accelerate research, synthesis, exploration, and documentation while keeping judgment, accessibility, craft, and strategic ownership human. My goal is not just to make better screens, it's to create systems that help products scale, teams move faster, and complex organizations operate with greater clarity.
